FAQ: Support
Q: Does Delcam still offer the ArtCAM Advantage Package?
So that we could provide you with the most cost effective CADCAM solution, we have changed the way we support ArtCAM Insignia. The ArtCAM Advantage package is now only available through your local reseller. This can either be purchased at the same time as ArtCAM Insignia through your local reseller or from them at a later date.
Q: If I don't purchase the ArtCAM Advantage Package what level of support can I expect?
Although we recommend the ArtCAM Advantage package, there are still a number of support mechanisms in place for you to get the most out of the software. These include acess to an electronic user guide within the software, context sensitive information appearing over buttons & toolbars, reference help buttons in dialog boxes and tutorial packs, containing videos and step-by step documentation.
What's more there is also the option to call or e-mail us with your support questions. For information regarding the level of support available with online sales please click here.
