FAQ
Installation
Q: How do I download patches and updates?
From time to time Delcam will issue patches and updates for your CADCAM software, ArtCAM Insignia. These can easily be downloaded and installed from the ‘Check for ArtCAM updates’ option in the ArtCAM Insignia help menu. This will direct you to the ArtCAM Advantage site, where you can click on ‘Software Updates and Patches’ in the left side column to access the page. You will be able to download any patches required to run ArtCAM Insignia. Once downloaded, you will need to ensure that you install the patch.
Dongle Issues
Q: What happens if I lose my Dongle or it gets broken?
Delcam strongly recommend that you take out insurance on any Dongle against theft, loss or breakages. If you’re unfortunate enough to break or lose your dongle, you will need to purchase a new licence of ArtCAM Insignia. To do so you can e-mail: online-support@artcam.com. Please bear in mind that this will take time as the product will need to be shipped to you.
Q: What happens if my Dongle is faulty?
To help you determine if your Dongle is faulty we provide you with a checklist that you can run through to ensure that the problem cannot be resolved quickly. Alternatively you can call us and we will run through the process with you. If the dongle is genuinely faulty, we will reimburse all call charges and arrange the replacement of your Dongle. (Please note you will need to send the faulty dongle back to us).
