FAQ: Delivery & Handling Fees
Q: How will my software be delivered?
If you are purchasing Delcam's mid-range CADCAM software, ArtCAM Insignia for the first time and you purchase your software from our online store, your software will be delivered by courier. Delivery times varying according to your geographic location and the delivery time you have selected. All deliveries will need to be signed for. If you have any specific delivery requests please ensure that they are added to the additional information box when you are placing your order. (This information, where possible, will then be passed onto the courier company. Please note. Specific times cannot be requested unless in the US or Canada. For more information please see the section below.)
Please note: Delivery details for your ArtCAM Insignia software will be different if purchased together with a CNC router from one of our CAM partners. Please speak to your CNC router supplier for specific details.
Q: How long does delivery take & how much will it cost?
The time it takes for you to receive your software and cost of delivery and handling will depend on where in the world we are shipping to and the level of service required. For All UK and International delivery charges (excluding US and Canada) we use priority services to ensure that you receive your software as quickly as possible.
Below is a list of delivery services and their cost:
Location |
Delivery time |
Price ** |
U.K. |
3-5 working days |
£15 |
U.S.A |
3-7 working days |
$15 |
|
2-4 working days |
$25 |
Canada |
6-8 working days (Location dependant) |
$15 |
|
2-4 working days |
$40 |
Rest of World |
3-5 working days (Location Dependant) |
£25 |
** This price does not include local taxes or import duties. Please contact your local customs office for more information.
Please note:
- Deliveries will be from Monday to Friday and exclude weekends and public holidays. Deliveries excluding US and Canada will be shipped from the U.K. and will therefore be subject to both the U.K. public holidays and those of your country.
- This information is to act as a guide only. Once you have placed your order you will be provided with the courier’s contact details & your shipping information, should you have any queries or require more accurate timings.
Q: What happens if I am not there for the delivery of my software?
Once you have bought ArtCAM Insignia from the online store you will be sent an e-mail containing all the necessary contact details for your courier. If you should miss your courier for whatever reason, you can use these contact details to make alternative arrangements.
Q: Do you deliver to P.O. Box addresses?
Not all couriers accept delivery to P.O. box addresses. To guarantee delivery, please use an alternative address when placing your order.
